Pikelak Privacy Policy

1. Introduction & Applicability

Welcome to Pikelak's Privacy Policy. This document explains how we handle your personal information. By using our website, mobile app, or any of our services, you are agreeing to this Privacy Policy.

This policy applies to all Pikelak platform users — from first-time visitors to registered members, the same standards apply to everyone. We believe transparency is the foundation of trust, so every point is explained in plain language.

2. What Information We Collect

Pikelak collects several types of information from you — some provided directly by you, and some collected automatically. The categories are detailed below:

A) Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and country
• Government-issued ID (NID, passport) — for age and identity verification
• Payment Method Details (bKash/Nagad/Bank Number)

B) Automatically Collected Information

• Device type, operating system, and browser
• IP address and approximate location
• Time spent viewing each page on the platform
• Login time and session data
• Gaming activity & betting history

3. How We Use Your Information

Pikelak uses your information only for specific, legitimate purposes. We never compromise your privacy for unnecessary or harmful ends.

• Account Management: For registration, login, and profile updates.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Identity Verification: To comply with legal requirements through KYC and age verification.
• Fraud Prevention: To detect unusual activity and keep the platform secure.
• Service Improvement: To analyze your usage patterns and deliver a better experience.
• Contact: To send important notifications, promotions, and support messages.
• Legal Obligations: To meet regulatory authority requirements.

We never sell your data to third parties. Limited information is shared only with trusted partners (such as payment gateways) strictly for service delivery purposes, and all such sharing is governed by strict confidentiality agreements.

4. Cookie Policy

Pikelak uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience. We use the following types of cookies:

Essential Cookies

These cookies are essential for the platform to function properly. They are used to maintain login sessions, perform security checks, and ensure core functionality.

Performance Cookies

These cookies help us understand how quickly the website loads and where issues occur. This data is completely anonymous and does not identify you directly.

Functionality Cookies

These cookies remember your language preference, theme settings, and other customizations so you do not have to reconfigure them on your next visit.

5. Your Rights

At Pikelak, you have full control over your personal data. We respect your privacy rights and are committed to helping you exercise them.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If you'd like to correct any inaccurate or outdated information, please let us know.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Object to Processing: You can object to the use of your data for specific purposes.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails or messages at any time.

To exercise these rights, please contact our customer support. We typically respond to your request within 30 business days.

6. Policy Changes & Contact

Pikelak may update this Privacy Policy from time to time — when new services are introduced, legal requirements change, or our processes are improved. The date of each update will be noted at the top of the page.

If significant changes are made, we will notify you via your registered email or a platform notification. Continued use of Pikelak after any changes constitutes your acceptance of the updated policy. It is a good habit to visit this page regularly.

For any privacy-related questions or concerns, you can reach our dedicated privacy team. Our support team is able to communicate in Bengali and is always ready to resolve your issues promptly.