Gaming is entertainment — not a problem. Pikelak is here to make sure you always stay in control. Our responsible gaming tools and guidelines keep your experience safe and enjoyable.
Our Protection Tools
Pikelak believes every player deserves a safe and controlled gaming experience.
Set daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a maximum duration for each gaming session. When your time is up, Pikelak will automatically remind you to take a break.
Need a break? Set a cooling-off period from 24 hours to 6 weeks. During this time, account login will be completely disabled.
If you feel gaming is becoming hard to control, choose a self-exclusion period lasting anywhere from 6 months to 5 years. This decision cannot be reversed.
Gaming will automatically stop once you reach a set loss amount. This feature helps protect you from excessive financial losses.
At set intervals, a message will appear on screen showing how long you've been playing and how much you've won or lost — keeping you informed and aware.
Responsible gaming means enjoying gaming as entertainment — not as a source of addiction or financial hardship. Pikelak believes that every player's awareness and self-control are the foundation of a healthy gaming culture. We want you to come to the platform every time with joy, not stress.
The number of online gaming users in Bangladesh is growing rapidly. With that in mind, Pikelak has developed its responsible gaming policy to help players enjoy gaming in balance with their social and family lives.
Keep in mind: Gaming is meant to be fun. If it ever starts to feel like a chore or a compulsion rather than entertainment, that's a sign — it may be time to seek help.
Take a moment to reflect — think honestly about the questions below. If you answer "yes" to even one, start using Pikelak's safety tools or speak with our support team.
Warning: If you answered yes to two or more of the questions above, please contact our support team right away or consider the self-exclusion option.
Log in to your account and go to the "Account Settings" section. There you'll find all safety tools under the "Responsible Gaming" menu. They are completely free and take effect instantly.
Go to Account Settings and select "Deposit Limit." You can set Daily, Weekly, or Monthly limits — any one or all three at the same time. Lowering a limit takes effect immediately, but increasing one takes 24–48 hours to apply. That delay is intentional.
To activate self-exclusion, select the "Exclude Yourself" option from the "Responsible Gaming" menu. Choose your preferred duration — 6 months, 1 year, 2 years, or permanently. Once this step is taken, you will no longer be able to log in to your account, and no promotional emails will be sent.
Enable reality check notifications at intervals of 15 minutes to 2 hours. Each notification will show your total gaming time, net results, and your progress against the limits you have set.
Pikelak strictly prohibits gaming by anyone under the age of 18. Age verification is mandatory at registration. That said, you also play an important role in protecting children and teenagers within your household.
For Parents: If you suspect your account has been accessed by a minor, notify our support team immediately. We will investigate promptly and take the necessary action.
Gaming addiction is a real issue, and reaching out for help takes courage — not weakness. Pikelak is here for you. Our dedicated support team is available 24/7, seven days a week, to assist with any responsible gaming concerns.
If you feel that gaming is having a negative impact on your life or someone you know, please reach out to our customer support team. We handle all such matters with complete confidentiality and will guide you toward the right steps.
This responsible gaming policy is part of Pikelak's core values. We are more than just a gaming platform — we are a community where every member's wellbeing and safety come first.
Common Questions
Find answers to the most frequently asked questions here.
Join Pikelak and enjoy your favorite games with a commitment to responsible gaming. Use our safety tools — you stay in control, always.
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